In addition to offering help with the online and mobile bank and Halcom’s other services, we are also here to answer your questions and help with any problem you might encounter.
Services
SUPPORT SERVICES
RESPONSIVENESS AND AVAILABILITY
We will solve your technical problems, user queries and server and network issues. Our support service teams handle routing and acceptance of all calls, with an aim to ensure smooth operation of all our services.
User support
Technical support
Ensuring 24/7 device operation and service control to deliver efficient and smooth operation of digital banking solutions. We perform analyses, resolve issues, test fixes and handle the distribution.
Evolutive maintenance
We provide software upgrades of existing digital banking solutions. The high efficiency of our services is a result of our involvement in the banks’ development tasks and project teams.
System administration
We perform hardware system maintenance, eliminate system errors and handle internal IT tasks. To ensure smooth operation of our systems, we take an active part in development tasks and various projects undertaken by banks.
Benefits
RESPONSIVENESS
MULTI-CHANNEL ACCESS
DATA SECURITY
USER SATISFACTION
OPTIMIZATION OPPORTUNITY
REGULATORY COMPLIANCE
CONTACT US
Do you have any additional queries about Halcom, our solutions or offer, or would you like to make an appointment? Fill out the form, let us know your needs and wishes, and we will get back to you with additional information or a meeting proposal.